Your Luggage is lost – what to do?
The rosy anticipation of a long-awaited vacation can be seriously overshadowed by the absence of your Luggage on the checkout line at the arrival airport.
The loss of checked baggage in a foreign country is an extremely unpleasant “adventure”, and, unfortunately, not uncommon. However, it should also be noted that baggage sorting and dispatch systems at airports are being improved, and the number of losses is decreasing from year to year.
Most often, the reason for the loss of Luggage is an error when sorting it – Luggage in many airports is still sorted manually. Sometimes the reason for the loss of your Luggage is the ordinary loss of the registration tag.
And sometimes Vice versa-the presence of a tag on the Luggage from the previous flight. In this case, suitcases and backpacks are separated from the total weight of Luggage, delivered to the operator and may not have time to get on a registered flight. The reason for sending Luggage to another country or even to another continent can be an elementary computer failure.
The main risk area can be considered indirect flights with transfers – they increase the likelihood of delays or loss of Luggage. The risk is also increased if your suitcase or backpack has long protruding handles, non-retractable wheels, dangling straps, and if it is made of a thin material.
If your Luggage was not on the checkout line, do not panic. Contact the Lost&Found service, which is usually located near the delivery feed. Service agents must inspect the baggage claim area, if it is not found – the aircraft on which the baggage arrived. If the Luggage was not found during the search, you will have to draw up a special report. In it, you will specify the external signs of Luggage: size, shape, color, material, some features. The act data will enter into the World Tracer-an international baggage search system. And you will be given a printout with the number of the search request.
If the World Tracer system finds out where your baggage ended up instead of the designated destination, it must be sent on the next flight, the airline must deliver the baggage to the address you specified. And if the Luggage was not found within 21 days (this is the maximum search time), or was found damaged, you have the right to compensation for material damage. Compensation – $20 per kilogram of baggage weight. The weight is indicated on the baggage ticket, it is attached to the ticket.
If the amount of compensation does not suit you, claims to the air carrier are made only in writing. And if your claims are not satisfied after the company has reviewed the claim, you can go to court.
A couple of useful tips
Even at home, you can make a list of things that are in the suitcase, specifying their approximate cost – this information is useful when filling out the act of loss of Luggage and filing a claim for damages.
Be sure to remove tags from previous flights from your suitcases. You can attach name tags with contact information – and often hand out at the counters before registration, for free.